FAQ

Welcome to our FAQ (Frequently asked questions) page. DJV Shirts is totally committed to your satisfaction. Please find below a list of common questions and if you have questions that are not answered here please contact us and we will answer immediately.

What Can DJV Shirts do for me that I cannot get at a regular store?

We at DJV Shirts create your shirts in the fabric of your choice; we have over 160 high end materials for you to choose from. You also design the shirt and create the style; a retail store can only offer what they carry. Ordering with DJV Shirts ensures that you get shirts that fit, in material that you love. A retail store can only offer what they carry and it can take a long time going from store to store to find a shirt that you like with the right fabric, and shirt preferences (collar, cuffs, pockets, materials; etc.)

For Custom Tailor Made Shirts we can offer:

  • Hand-cut, hand turned collars.
  • Monograms. (Your initials on the shirt)
  • Generous tails.
  • Many collar styles, pockets and cuffs to choose from.
  • Great service and quick delivery.

How do you take measurements?

Obtaining the correct measurements for your shirts is of the utmost importance. Get this wrong and the whole process is botched.

To avoid the situation in which you end up with a custom-made shirt that is not right, we take measurements off you best fitting shirt and consult with you on where we can make adjustments. Since our tailor is in Thailand and measurements could be interpreted differently by different local tailors, we have found it best to go off a great shirt that you already love. If you insist we can take measurements off your body but we do not suggest this method.

We measure all parts of your shirt, the collar, chest, shoulder, sleeve, waist, hip, cuff, and length measurements. We ensure that the measurements are absolutely flawless. We have completed enough orders that we get it right every time.

How much do they cost?

Shirts are $110 USD each with a minimum order of 5 shirts; we also have monograms available for $5 USD per shirt.

Pricing includes shipping and there is no GST or HST. Orders are delivered by DHL and when the shirts arrive there may be minimal charges for duties and taxes, it really varies.

Trust us, these will be the absolutely best shirts you have ever owned, and you will want to order more in the future.

How quick can we meet up?

Contact us, we can usually meet you the same day or within 48 hours.

Do I have to get measurements every time I order?

Once we have your measurements on file, re-orders are a snap. If you want something new, all you have to do is contact us and select the material cloth and styles.

What about big and tall sizes? Or short sleeves? Is there a price difference?

No, all our pricing is the same whether you want short sleeves, and the prices are the same for everyone regardless of how big or tall.

Is it possible for you to duplicate the fit of a favorite shirt presently in my wardrobe?

Absolutely, you will have to give us your shirt with the order. We’ll be glad to incorporate any changes you might want then return the shirt you sent with your new shirts.

When I place my order, can I choose different styles?

Yes, it is possible to request different collars, cuffs, pockets or other unique features on my shirts, with no additional charges.

Do I need to worry about shrinkage?

No, all our fabrics are pre-shrunk. Although there is always a residual shrinkage of 2 – 3%, we allow for this shrinkage when we custom make your shirts.

Can I choose different fabrics?

Of course! That’s what we are all about. You may choose any fabric we offer. We are well stocked with over 160 different fabrics, all of which come with high thread count for rich texture and feel. Then, if you don’t find the exact fabric you’re looking for, let us know the description and we will source it for you.

What is the turnaround time for the shirt orders? How fast is shipping?

It takes 7 – 10 working days to complete an order provided all the information required has been met, and 5 – 7 working days for transit.

Our products are normally delivered within the times specified above. However, we can’t guarantee with absolute certainty that these delivery times will be met every single time as we do encounter unforeseen factors beyond our control. We always do our best to meet these delivery times and bring your items home to you as quickly as we can.

Where are your shirts made?

We have a factory in Bangkok, Thailand. Our tailor has been in the business making tailor made shirts and clothing since 1960. We placed our first order with them in 2004.

What are the shipping and handling charges?

Prices of our tailor made shirts are inclusive of all shipping and handling charges. There may be duty and taxes charged when your order is delivered by DHL Express, but these are minimal. There is also no GST or HST on any of our orders.

What are my payment options?

Payment for the shirts must be made at the time of your order, and payment can be made by check, cash or through PayPal.

Can I combine an order with a friend? 5 shirts are too many for me.

You can combine the shirt order with a friend, but you would need to order a minimum of 3 shirts each, and when we meet it would have to be together. The shipping address would have to be the same, to save on shipping costs.

Why do I have to order 5 shirts, why can’t I order just one?

We have a minimum order of 5 shirts to save on shipping costs; if we allowed you to order one or two shirts the cost would be much higher. If you only want one or two, you can still contact us and we may be able to combine your order with another shipment.

Can I see sample shirts?

If you are interested in purchasing shirts, we will bring samples to our meeting and show you how great they are!

Can I purchase your shirts in retail stores?

Yes, we do have retail stores that distribute our shirts, but they retail for $150 or more plus taxes.

What do we do when we meet? Where can we meet?

When we meet you will choose your fabrics, verify your measurements, and answer any questions you may have. Generally it takes no more than 30 minutes to complete everything. We can meet anywhere in Metro Vancouver that is convenient for you.

What areas do you service?

We are mobile tailors and can meet you at a place that is convenient for you, anywhere in Calgary, or Edmonton Alberta and everywhere in between.

What if my shirts do not fit? Or the wrong material is sent?

If the shirts to not match what we measured, we will pick up the shirts to verify and get your new shirts right away. If for some reason the shirts were made in the material you did not choose, we will also express the correct shirt to you right away.

Can I order shirts for my husband/boyfriend/brother?

Yes, you will just have to obtain one of their shirts so we can do the measurements and you can choose the materials for them.

The shirt has arrived, what are the care instructions?

  1. Turn the shirt inside out before placing the shirt in the washing machine.
  2. All shirts, can be machine washed. Please do so on a cold to luke warm setting, and preferably on gentle or delicate cycle. All our fabrics are pre-shrunk so shrinkage should be not an issue. We would recommend, if possible, to only have other dress shirts, or a light load, when washing your shirts.
  3. Hang dry your shirts. Tumble dry, even on low, can lead to shrinkage and damage finer fabrics. Button the top button whilst drying will help retain the shape and if you invest in thicker wooden hangers, it will help the shirt retain its shape better.
  4. Optional – Hand press with a warm iron when it is slightly damp, that will make the task a little easier. You can also take them to a dry cleaner before or after you have washed them.

© 2018 DJVShirts.com. All Rights Reserved.